PRIVACY POLICY

We collect personal data you provide directly to us, such as when you:

• •Create an account within our internal system (DPL-Managed)
• •Make a purchase with us either online or in person
• •Participate in a survey or contest
• •Contact customer service via e-mail or telephone

The data we collect may include your name, email address, postal address, phone number, and payment information such as bank account details.

We also automatically collect certain data when you visit our website relating to access, use, and the security of the site including:

• •Log information (IP address, browser type, pages viewed)
• •Device information
• •Location information
• •Cookies and similar technologies

You have the right to decide whether to accept or reject cookies and similar tracking operations. If you choose to set your web browser controls to reject cookies, you may still use the Website, however, some features may be limited as certain functionality relies on cookies which are necessary for parts of the Website to operate properly, including user session management, security, and preference settings.

We do not intend to collect any sensitive personal data, and such information is shared solely at your risk and discretion.

We use the personal data we collect to:

• •Process and fulfil your orders
• •Communicate with you about products, services, and promotions
• •Improve our website and customer service
• •Keep you informed about important changes relating to our services
• •Detect, investigate, and prevent fraudulent transactions and other illegal activities, including misuse of our website
• •Comply with legal obligations

You may opt out of receiving any communications from us, including marketing messages, at any time by contacting us.

We will only retain your personal data where we believe it is necessary or advisable for us, to the extent permitted by law, considering factors that include, but are not limited to:

• •The purposes for which we collect your personal data
• •The amount, nature, and sensitivity of your personal data
• •Any likelihood of risk or harm from unauthorized use or disclosure
• •Any applicable legal, regulatory, tax, accounting, or other requirements

We generally do not transfer your personal data outside Kenya. However, in the event of such a transfer, we will ensure that this is done in accordance with applicable data protection laws, including on the basis of contractual measures or other legal transfer mechanisms permitted under the Data Protection Act. We shall ensure that appropriate safeguards or adequate measures are in place prior to any transfer of your personal data outside Kenya.

Please contact us if you require more information on the specific mechanism used by the Company in case any of your personal data needs to be transferred outside Kenya.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration.

Access to user data within our organisation operates on a strict need-to-know basis.

Our website is not intended for use by children under the age of 18 without supervision. We do not knowingly collect personal data from children. If we find we have accidentally collected personal data from someone under this age, we will delete it.

We use cookies and other tracking technologies to keep our Service working properly and understand how people use our site. The cookies do not help us identify you.

We may update this Privacy Policy from time to time. We will notify you of these changes by creating a new Privacy Policy on this page, and the updated version will be indicated by an updated "Last Updated" date.

If you have any questions about this Privacy Policy, please contact us at: